Systemagic named one of the UK’s top Managed Service Providers

IT support and cloud services provider Systemagic has been named as one of the UK’s Top 50 Managed Service Providers (MSPs).

The recognition comes via Cloudtango, a global ranking platform for IT service providers which highlights the most innovative and customer-focused MSPs across the country, evaluating businesses based on technical expertise, customer satisfaction and overall business performance. 

The inclusion in Cloudtango’s latest list reflects Systemagic’s ongoing commitment to delivering reliable IT support, cybersecurity and cloud solutions to businesses across the South West and beyond, from its headquarters in Bradford on Avon.

Systemagic’s Managing Director, James Eades, said, “We’re proud to be acknowledged among the UK’s best MSPs, and we remain committed to helping businesses navigate the ever-evolving technology landscape with confidence through friendly, jargon-free support.”

In 2024, Systemagic achieved impressive results, managing 28,474 support tickets and handling 20,161 calls, all with an average response time of just 24 minutes. The company also maintained an outstanding customer satisfaction rate of 99.5%.

Jordi Vilanova, CEO of Cloudtango, said, “Systemagic sets higher standards in the industry with its exceptional ability to deliver reliable IT support and outstanding customer service.

“Their deep expertise not only boosts productivity but also helps businesses reduce IT costs in the long run. Their commitment to excellence ensures companies receive dependable, innovative solutions that drive success.”

Focused on delivering excellent customer service and jargon-free support, Systemagic provides IT solutions to over 350 businesses across Wiltshire, Bath, and the South West.